IHPN Vacancies
IHPN work across a range of disciplines, including policy and analysis, patient safety and quality, communications and media, member relations and business support.
To see the vacancies we have available, keep an eye on this page or you can follow us on LinkedIn to keep up to date.
Reports To: Director of Communications, Independent Healthcare Providers Network (IHPN)
Location: London
Contract: Part-time, 21 hours per week
Start date: ASAP but flexible depending on candidate
Nature and scope
IHPN is the membership network for independent healthcare providers. We play a leading role in the sector by bringing independent providers together, representing their interests, and supporting them to deliver great care to patients.
Our vision is for a thriving independent healthcare sector delivering great care to NHS and private patients.
We are seeking to appoint a Senior Membership Manager to join the IHPN team as soon as possible.
Purpose
The Membership Manager will play a pivotal role in ensuring IHPN continues to deliver an outstanding experience for members and commercial associates, maintaining and improving our high Net Promotor Score. Reporting to the Director of Communications and working closely with the Head of Business Services, the postholder will be a self-starter, leading the organisation’s membership engagement strategy, oversee the full membership lifecycle, and ensure that IHPN maximises the value and impact of its relationships with members.
The role combines relationship management, engagement, marketing, data analysis and operational delivery. The successful candidate will be responsible for developing and implementing strategies to improve member engagement, retention and satisfaction, while ensuring robust systems and processes are in place to support membership management across the organisation.
To postholder will lead and continuously improve IHPN’s membership and commercial associate programmes, ensuring members receive excellent support and value throughout their engagement with the organisation.
The postholder will oversee the full membership lifecycle, from onboarding and engagement through to retention and renewals, using data and insight to strengthen relationships, identify opportunities and demonstrate impact. They will also support colleagues across the organisation to effectively capture and utilise membership engagement information, ensuring IHPN has a comprehensive understanding of member needs, interests and activity.
For full details on the role, please download the job description.
CLOSING DATE: 9am on Monday 27th July
INTERVIEWS: w/c 3rd August London (in-person)
How to apply
To apply for this role, please send your CV and covering letter by email to [email protected].
For a discussion about the role please email [email protected].
*Please note applications without a covering letter and CV will be rejected*